IT Services contact information

Helpdesk

You can contact the Helpdesk team by:

1.    Sending email to helpdesk@utu.fi

2.    By calling us on (02) 333 6000

  • At Rauma you can call to IT Support (02) 333 5556

3.    Or by visiting one of our helpdesks

  • Educarium 1. floor, Assistentinkatu 5, 20520 Turku
  • Medisiina 2. floor, Kiinamyllynkatu 10 B, 20520 Turku
  • Natura Notice! service desk has moved to Educarium due the Naturas renovation.
  • Turku school of economics 1. floor, Rehtorinpellonkatu 3, 20520 Turku
  • Rauma library 1. floor, Seminaarinkatu 1, 26100 Rauma
  • At Pori Campus you can get IT help from: palvelukeskus@ucpori.fi

When necessary, your request will be forwarded to the service point closest to you or to someone who's an expert on the matter. Our service points combined form the helpdesk-team. Together we strive to help you as quickly and as adeptly as we can.

During summer time, between 26.6.2017 -11.8.2017, we are open 10.00am - 14.00pm. Our normal opening hours on weekdays are 8:00 - 16:00.


What can we help you with?

  • We offer help for members of staff with device procurement. Devices ordered from us will also be installed ready for use.
  • We offer a variety of devices for loan. Every service point has laptops and different peripherals available for loan.
  • We offer assistance with software procurement, installation and use.
  • IT Services are in charge of the instructions regarding IT, found on the intranet.
  • We offer help with the use of devices available for teaching and studying purposes on a best effort basis.
  • We offer training for staff and organize introductory training for new students. Feel free to contact us if your department is in need of training.

Help us become better

To offer the best help possible, we would appreciate if you could provide us with feedback on how to improve further. Send your feedback to helpdesk@utu.fi.

Other service addresses

 

cert@utu.fi Security alerts
abuse@utu.fi The abuse notifications regarding servers and network of the University
 

 



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 Other contact information

 

Director ICT

Yrjö Saarikko,
p. 040 088 7907

Postal address

University of Turku
IT Services
20014 University of Turku

Billing Address

University of Turku
IT Services / 2601401
P.O. Box 7245
01051 LASKUT

e-invoicing:
The Finnish party identification number: 003702458963
e-invoice operator: 003710948874

Y-code: 0245896-3

20014 Turun yliopisto, Finland
Tel. +358 29 450 5000

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