Quality Management at the University of Turku


What is the aim of the University's quality management?

The aim of our quality management is to

  • support and ensure the realisation of the objectives and vision set in the Strategy of the University;
  • guide the operation with sufficiently exact and real-time monitoring and evaluation information;
  • improve the quality of the University's operating processes and free the academic staff's work time for the basic missions; and
  • make the central principles and the high quality of the University's operation visible.

How to manage quality?

  • The key categories in quality management are
  • Planning of the operations
  • Operations and continuous follow-up
  • Follow-up of results, feedback collection and reporting on the operations
  • Development based on the analysed feedback and results
These procedures are followed throughout the University in education, research, societal interaction, and administration and support services.
An essential tool in planning is the steering system. More precise instructions and policies are given for the preparation and implementation of certain duties, such as curriculum planning, applying for research funding, managing alumni relations, or recruitment and drawing up an employment contract.
Planning is followed by implementation. Operations are followed regularly and necessary corrections and improvements are made based the follow-up data. 
 Reporting, follow-up of results and feedback provide information on the success of the operations. The University of Turku has several feedback collection methods.
Results of operation, feedback and report data are analysed, and the University operation is developed based on the results. This phase is strongly linked with the planning of new operations, and the key in the process is the steering system.

Where to find information on the quality management of the University of Turku?

The central documentation of the University's quality management consists of:
  • University of Turku Strategy
  • University of Turku Quality Manual
  • in addition, each unit has drafted their own documentation for quality management, which can be found either on the unit's intranet pages or at the unit (decisions, guidelines, operations manual etc.)
  • the steering process and the documents related to it
  • Assessment reports

Who is responsible for the quality management at the University of Turku?

The quality of the University's operation is the result of competent, responsible and ethical activities of the members of the university community. At the University of Turku, the Vice-rector in charge of the quality work is Riitta Pyykkö.
Quality management at the University of Turku is an integrated part of all operations, and the same division of responsibilities is followed in quality management as in other operations. The University’s Quality Manager is Anu Mäkelä. In faculties, the dean is responsible for organising the quality work. In departments and other units this responsibility lies with the head of the department.
The University’s Quality Manager is Anu Mäkelä. The Quality Manager is in charge of the coordination and development of operations pertaining to the University’s quality management, the preparation and presentation of the decisions pertaining to the University’s quality system and monitoring the execution of these decisions, reporting on the information and results produced by the quality system to the University’s leadership, checking and updating the contents and links of the Quality Manual and the communication related to the University’s quality system in cooperation with University Communications.
The steering group for the University’s quality work monitors the implementation of the university’s quality work and makes suggestions concerning the instructions and recommendations for its development. The chair of the steering group is Vice Rector Riitta Pyykkö and the secretary is Quality Manager Anu Mäkelä.
You can consult Quality Manager Anu Mäkelä for more information on the quality management of the University of Turku. +358-29 450 3595, +358-50 351 8586, e-mail anu.makela@utu.fi and Vice Rector Riitta Pyykkö +358-2-333 6497, e-mail: rpyykko@utu.fi.
In case you are interested in the quality management of a certain faculty, school, department or unit, you can find the contact person on the unit's quality pages.

How are the University's quality management and operation assessed?

The assessments conducted at the University of Turku focus both on operations and results, and quality management. A Research Assessment Exercise will be carried out in 2015—2016. In addition, our University has participated in several education and research assessments and different thematic surveys.


Audits focus on quality management. The University of Turku and Turku School of Economics were merged in 2010 and they were both audited in 2008. The University of Turku passed the audit in 2008 and Turku School of Economics in 2009. The Finnish Higher Education Evaluation Council carried out the national audit in both Universities.  Audits are valid for five years.


The audit of the University of Turku is carried out by FINEEC in 2014–2015. The University passed most of the audit targets, but the Higher Education Evaluation Committee of the Finnish Education Evaluation Centre requires that three targets are re-audited. We are currently preparing for the re-auditing.
The international audit of the University of Turku will be carried out by FINEEC.
An audit is an independent and systematic external evaluation. It assesses whether the quality system of a higher education institution is fit for purpose and functioning and whether it complies with the agreed criteria. An audit focuses on the procedures that the institution uses to maintain and develop the quality of its operations.
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