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WIUX - Work Informatics User Experience laboratory
Heuristic evaluation of a paper prototype
​Franck and Kimmo conducting heuristic evaluation for a paper prototype

 Usability Evaluations for Companies

Library search service platform Finna / ÅA (2016)
Crowdsourcing and networking platform (2016)
Web site for regional traffic (2015)

Gift card e-shop (2015)
Web portal for personal health management (2014)
Web site for PhD applicants (2014)
Mobile puzzle game (2014)
Social care information system (2014)
Photo sharing app for events (2014)
HR statistics and reporting tool (2013-2015)
Multiplayer online war game (2014)
Health care information system (2014)
University research portal (2014)
Travel management web portal (2014)
Virtual education and learning system (2014)
Nutrition tracking app (2013)
Mobile application for nurses in hospital wards (2013)
Work welfare monitoring system (2013)
Telemarketing information system (2013)
Exercise service system for companies (2013)
Dosage card for attenuant medicine (2012)
Patient record system for private health care providers (2012)
Accessibility solutions of touch screen devices (2012)
Mobile application for home care personnel (2012)
Electronic patient record system integration to national archive (2012)
Web portal for local game community (2012)
Social multiplayer online game by Supercell (2011)
Next generation digital television solution (2011)

Publications

The latest WIUX publications have developed usability testing towards more user- and work practice -oriented method with improved value on design process:
  • Obstacles and workarounds in usability practices during tendering from IS vendor's perspective (ECIS 2016)
  • Manifestations of users’ privacy concerns in a formative usability test of social networking site (HCC12 2016)
  • Testing the unknown - Value of usability testing for complex professional system development (INTERACT 2015)
  • Artifacts, Tools and Generalizing Usability Test Results (SCIS 2015)
  • Evaluation for evaluation: Usability work during IT tendering (CHI 2015 WiP)
  • Are we testing utility? Analysis of usability problem types (HCI International 2015)
  • Back to user-centered usability testing: Influence of open-ended test tasks on usability test results (SouthCHI 2013)
  • Co-constructed tasks for testing usability of public web sites (IHCI 2013)
  • Semiotics of interface signs in web-based applications integrated to usability testing process (IADIS 2012)

Philosophy

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Conventional usability testing relies heavily on the representations of the specified context of use and the specified user requirements of the proposed design solution. However, a premature commitment to the specified context, requirements and proposed solutions may limit the scope of usability testing in a manner that hinders its capability to elicit and validate new user requirements, which is one of the objectives of the evaluation phase in the iterative user-centered design process.

WIUX approach to usability at work is founded on the theoretical viewpoint offered by Work Informatics. Practically, users’ work tasks and practices are taken as a starting point for the evaluation and therefore our approach focuses also on effectiveness and usefulness aspects of information systems at work. With early designs and prototypes we favor a user-centered task design approach. That approach allows users to follow their natural work flow and freely express their needs during a test session. The main idea is to break the tight link between the produced design solutions and the tasks used in the usability test and in this way increase the probability that novel user needs can emerge during a test session. In consequence, users have more power to co-design and participate in the system development. The evaluation becomes more independent and objective, yet rich in contextual details and new ideas. Therefore, we are a desired partner in various usability and UX design and evaluation tasks in various domains.

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For university students, WIUX offers a course TJ24 Usability Testing. The course gives the necessary skills and knowledge to plan, prepare, conduct, and report usability tests. Since 2003, our students have conducted usability tests in the laboratory facilities for IT developers and user organisations ranging from tablet-based games and virtual desktops to collaborative education tools and browser-based music making apps. Åbo Akademi offers a course User-Centered Design of Information Systems in collaboration with WIUX laboratory.

Contact

 
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 Latest Feedback

 

 
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 “All groups found a good set of good and bad usability findings...
Useful and easy for a customer.”

- Usability designer, National Library of Finland

"Excellent feedback in the report. Thank you!"
- Marketing Manager
"Good input for the development roadmap, usability design and quality improvement."
- Chief Technical Officer
“It is fun when the deliverable of the course has a real client and the results presented affect the end product.”
- Student, Åbo Akademi
 “Lab tests helped deepen the knowledge acquired from the course book. Thanks for the very interesting course”
- Student, University of Turku
 “It is a practical course that anyone interested in Usability should take.”
- Student, Åbo Akademi