(Muu (O2)) Customers’ responses to institutional complexity in the determination of value (Naples Forum on Service-konferenssin 2019 abstrakti) Authors list Larissa Carine Braz Becker, Elina Jaakkola, Stephen L. Vargo Publication date ti, 01/01/2019 - 12:00 Journal Naples Forum on Service Yksikkö markkinointi https://research.utu.fi/converis/portal/detail/Publication/40573795?lang=fi_FI