Quality Work at the University of Turku

The quality of the University’s activities is promoted with academic culture, determined steering, competent support services, and structured quality management. An essential part of the quality work is maintaining a common knowledge base.

The targets of quality work include the University’s basic missions – research, education, societal interaction – and the services and functions supporting them. The quality system is directed at different organisational levels.  It includes University-level and unit or function-specific elements.

As a general operational model, the PDCA cycle (Plan–Do–Check–Act) is followed in the University’s quality work.

The competent, committed, and persevering activities of every member of the University community are at the core of quality work.

Quality policy

The University of Turku creates the conditions for high-quality activities by maintaining and developing a strong academic culture and organising efficient expert services to support the basic missions. Additionally, the quality system includes persistent steering and quality management encompassing all operations.

The goals of the University’s quality work are:

  • realising the University’s missions,
  • promoting the University’s Strategy and Policy Programmes,
  • the quality and societal relevance of research and education,
  • developing the University’s competitiveness nationally and internationally,
  • maintaining high quality in practical work.

The whole University community participates in the continuous development of the quality of the operations. The Rector of the University is responsible for quality work as a whole, and the units’ management for the quality work at their respective units.

Functions of quality management include promoting good practices at the University, purposeful instructions, well-functioning feedback systems, diverse assessments and accreditations, necessary targeted quality systems, security management, and internal auditing.

The University’s internal quality documentation includes the Quality Manual, Operations Manual, and unit-specific instructions. The University’s quality system and the principles for its development are described in the Quality Manual. The University-level regulations and instructions have been compiled into the Operations Manual in the Intranet. If necessary, unit-specific instructions are drafted to complement the University-level instructions.


Quality system

The quality system consists of practices supporting high-quality activities and includes (1) academic culture, (2) steering, (3) competent support services, and (4) quality management. The quality system supports the Univeristy's management system.

In developing quality, the PDCA cycle (Plan–Do–Check–Act) is followed. Aiming at achieving the goals, it is an operational model that is based on the constantly continuing process of planning, implementation, assessment, and development activities.


Quality management at UTU
The quality system is assessed and developed in the manner determined by the Quality Manual. In development work, the quality map determining quality work’s targets and modes of operation is utilised as well as the operational plan of quality management.

Developing practices of quality work in different areas


Organisation of quality work

The competent, committed, and persevering activities of every member of the University community are at the core of quality work.

External assessment

The external assessments are focused on both the University's operations and results and on maintaining and developing quality.

In addition to continuous peer-reviews, the Research Assessment Exercise (RAE) is carried out at regular intervals. The previous RAE was carried out in 2015–2016, and the preparation for the new one has been started. The basis for developing education rae well-functioning feedback systems. Education is also a central target for higher education institution audits.

More information

The documentation on the University’s quality system is mostly available on the University’s Intranet and data systems. Quality work is described for stakeholders on the University’s website. The most central quality documents include:

  • documents on steering
  • the University’s Quality Manual
  • the University’s Operations Manual
  • units’ quality documents

The information systems needed in the planning, following, and reporting of operations are maintained centrally and they have been integrated into the Univeristy's common data warehouse.

More information on quality management is given by Senior Advisor Kari Seppälä and Development Specialist Ilona Tuominen.

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